Earth Toys takes the security of your personal information very seriously. We comply with our obligations under the Australian Privacy Act 1988 (Cth) in respect of the collection, use, management, disclosure, quality, security, access and correction of your personal information.
Why we collect & how we use information
To process an order and send it to you, and keep you up to date with your order status, we need to know your name, email address, delivery address, phone number and credit card details (for credit card payments).
We may also use your information to:
- answer enquiries and provide information or advice;
- provide you with your own account on our website to manage your purchases/gift registry;
- provide layby services, refunds, discounts and to process returns/exchanges;
- send you our newsletter or other news & offers we believe you will be interested in. If you do not wish to receive these communications you can opt-out by emailing us, or by clicking the 'opt out' link in our newsletter.
- better understand our customers’ needs and preferences;
- conduct product & market research;
- administer promotions/competitions, marketing activities, database compilation, analysis of trends and demographics and other marketing or promotional activities;
- protect against fraud and theft;
- internal record keeping;
- complete other transactions with you;
- maintain and update our records.
What information do we collect?
Generally, the information we collect about customers includes information to process and send you your order (your name, billing & delivery addresses, phone number, payment details (including credit card information) and e-mail addresses), or to send you our newsletter (email address).
We also collect details of the products you have purchased from us, so you can access your order history.
When you visit our website, we may also collect information including your IP address. We also collect some information that is not personal information because it does not identify you or anyone else, such as combined data about how users use our website or your postcode. This information is not converted into personal information.
We also collect personal information from our suppliers about their products and business.
How we collect & hold information
We collect your personal information from you directly when you purchase products from us, provide feedback to us, set up an account with us, sign up to our newsletter or communicate with us (email, phone, social media or in person).
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. No information is stored offshore. Our website servers are based in Australia. We use a secure server when you access your account or place an order. A Secure Sockets Layer (SSL) encrypts all information you have entered before it is sent via the Internet to us. We maintain a current SSL Certificate.
We use eWay - a secure, Australian, PCI DSS compliant credit card facility integrated into our website - to process our credit card payments. Darlings Downunder does NOT process the payment directly or store any credit card details on our system. eWay secure customer and credit card data using military–grade software and it's encrypted by Ingrian devices to offer the highest level of protection possible. eWay are tier one PCI DSS compliant, meaning they adhere to the highest security standards set by Visa and MasterCard.
How we might share your informationWe will only disclose information about you to third parties if required by law, or to businesses who are responsible for parts of our service delivery – including delivery companies, and sometimes (in the case of warranty matters or troubleshooting) suppliers and manufacturers. Earth Toys will not divulge or sell your information to any other third parties ever.
In the case of overseas based customers, we may need to pass some of your personal information to organisations located overseas such as your local delivery company (so you receive your parcel!). In special circumstances – for example, if we were to sell our business or part of our business – your information may be transferred to potential purchasers and their advisers as part of that sale.