Customer Care

Free Shipping over $150Free Gift Wrapping7 Day ReturnsLayby Available

Thank you for choosing to shop with us at Earth Toys. All our toys are available for purchase online using Pay Pal , mastercard or your visa card. Enjoy browsing our online catalogue, if you have any questions please contact us.

TRADING HOURS

Shop 6 - Oceana Walk, 55 Lake Street Cairns QLD 4870

  • 9 am to 5 pm Monday to Friday
  • 9am to 2 pm Saturday & Sunday
  • Closed Public Holidays


DELIVERY AND POSTAGE COSTS

Earth Toys sends orders Australia wide!

For orders under $150 shipping is $9.95 or Free over $150 *

* This pricing offer may exclude heavy items or shipping to rural areas. Some items and Heavy Items will not be shipped to a PO Box

 

HOW WILL YOUR PURCHASE BE SHIPPED?

We use Australia post & Fast Way couriers for delivering toys. Large parcels need a physical address, we do not ship large parcels to PO Boxes. Earth Toys delivery will generally take 2 to 10 business days to be delivered to you depending on your area. You will be sent a shipping notification email with your individual tracking code and the name of the courier. You can then track the progress of your parcel delivery with the tracking code in your shipping notification email.

WHEN WILL YOUR PURCHASE BE SHIPPED?

Your order is usually shipped the same business day if you have purchased before 3pm Qld time, after 3pm your order will be shipped the following business day. Peak periods such as Christmas may take up to 3 business days for your order to be shipped and courier travel times will be delayed.

Please understand that despite our best efforts delays can happen in the postal or courier system. In this case we will do everything in our power to resolve the situation and arrange for you to get your shipment as quickly as possible

The below table is a shipping guide only -

DESTINATION MAJOR CITIES REGIONAL
New South Wales 3-4 Days 4+ Days
Victoria 3-4 Days 4+ Days
Queensland 2-4 Days 4+ Days
South Australia 3-7 Days 5+ Days
Tasmania 3-10 Days 5+ Days
Western Australia 3-10 Days 7+ Days
Northern Territory 3-10 Days 5-10 Days
Australian Capital Territory 3-10 Days

3-5 Days

 

YES WE OFFER FREE GIFT WRAPPING *

Earth Toys is proud to offer a free gift wrapping service on most items excluding furniture or large bulky items. Please add your request and a gift note in the notes section of checkout.

We use recycled Kraft paper to wrap your gifts with the choice of Green, Pink or Blue Satin Ribbon.



OUT OF STOCK ITEMS:

Our online store tracks our stock levels, all items listed as in stock are ready to leave our warehouse, As we have a physical store front and a online store on a very rare occasion sales may cross over. Should this happen, we will be in contact and notify you of this and you will have the option of either a refund, exchange or your items can be ordered and sent to you as soon as it comes back in stock. A delay of up to 2 weeks may apply if toys are out of stock.

WE USE RECYCLED PACKAGING

As a business that promotes enviromentally friendly products we also understand the importance of using recycled shipping boxes where possible. When your package arrives it is very likely it will be packaged in a recycled cardboard box from our warehouse. We make every effort to ensure that your order is packaged safely, securely and with as much recycled material as possible

RETURNS

Earth Toys offers a no fuss 7 day return on all orders excluding sale items.

If you are not happy with your purchase for any reason you can return it to us within 7 days of the date of delivery for store credit of the purchase price (no refund on postage). Simply email us on receipt of the product to let us know, then post the product back and we will arrange a store credit for your items. You are responsible for the cost of returning the item to Earth Toys.

Returned items must be received in original, unopened condition and packaged such that transit damage does not occur. If goods are received in unsellable condition, then your return may not be processed. There are no returns or exchanges for products on sale.

EarthToys is not responsible for any merchandise damaged or lost via return post.
Please note - if you were sent your order as part of a free delivery offer then you will be credited for the order, less the standard delivery charge for your area.


BREAKAGES DURING DELIVERY

We check our products before dispatch to ensure they are not damaged and pack our parcels carefully to ensure safe delivery. Occasionally damage may occur in the delivery process. If this occurs please contact us for a replacement of the item or you can choose to recieve a store credit or refund if we can not replace or fix the issue. Any breakages must be reported immediately - the same or next working day after arrival. If an item arrives broken, the item will need to be returned to Earth Toys and the same replacement item will be forwarded to you.

YES WE OFFER LAYBY

Earth Toys offers a Layby Service to assist you in purchasing the Toys you LOVE over a period of time!

Here's our Layby Terms

We offer layby over a 8 week maximum period for orders over $100 in total. .
Payments can be made with Visa and MasterCard over the phone or by PayPal or Bank Deposit
A 15% deposit is required when placing your layby
Part Payments are required weekly to fortnightly.
If you cancel your layby at any time your payments will be transferred into a Earthtoys store credit minus the original 15% deposit that will be absorbed as a servicing fee.
How Do I Place a Layby Order?

Simply call us instore or email us with you order
pay your 15% deposit via Visa or Mastercard or pay pal
We will then email you a layby invoice with information on how you can make your follow up payments.
Any layby conditions not adhered to will cancel your layby and your payments will be transfered to a Earth Toys store credit minus the 15% deposit ( servicing fee )

 

A LITTLE NOTE REGARDING DISCOUNT CODES


Discount codes can only be used on full price items, they cannot be used in conjunction with any stock already on special, or any promotions. Only one code can be used at checkout per order.

PRIVACY POLICY

Earth Toys takes the security of your personal information very seriously. We comply with our obligations under the Australian Privacy Act 1988 (Cth) in respect of the collection, use, management, disclosure, quality, security, access and correction of your personal information. Read more about our Privacy Policy here

EarthToys Reserves the right to make changes to prices, infomation and policies at any time without written notice

If you have any further enquiries please contact us and Thank You for choosing to shop with us at Earth Toys!

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